Here reports from other sites will be added to newly reported incidents so we may see the full perspective of these cases.
You are very welcome to add to the tally by reporting experiences (good as well as bad) and relevant comments about this company in particular. Comments not regarding the title company will be moved to an appropriate section of this place, with a notice of the movement visible for a minimum of 7 days.
When you add a case please include as much relevant information as possible, so as to allow us to compile and analyze the information about the company.
Read this before you post!
Take note; this is a publicly accessible forum so please do not post personal data such as bank account, full address, phone or fax numbers, as these might be used by scammers alike to those who we are already hunting. Should you forget this I will remove your comment and post it later without the personal data, but please do double-check your comment before you post as this procedure will be quite time-consuming for me.
However, do please leave your e-mail address just below the heading of your comment so that you can be contacted if your testament is needed later for investigation or trial of the perpetrators. Placing a false "me" just before the @ in your e-mail address should fool eventual spam-bots (my e-mail would become soedtume@hotmail.com instead of soedtu@hotmail.com) and I'll easily be able to remove the "me" and reach you should it be needed. I'll not take action against e-mails posted without "me", as spam is much less serious than personal data open to the public.
Rest assured that I will not misuse your e-mail or any other information. That I would never do so should be immediately apparent by the existence of this website ;-)
Best regards,
Søren Ekelund
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3 comments:
Russ Guyer's report about DVD Donkey (posted 16-02-2008, copied by Søren Ekelund from elsewhere)
I have been unable to even contact anyone by this live chat thing. I am pissed at this company.
Here is my order history:
Email # 1 Dated 1-11-2008
Dear cindy,
Thank you for choosing DVDDonkey. We are currently processing your order. Below is your current order information. Please keep this email as an invoice for your purchase. Please note you will be recieving another email within the next 48 hours confirming the processing of your order. Please expect to recieve your merchandise within 12-14 days of ordering.
Order Info
Order #: 198462
Order Date: 2008-01-11 09:06:26
Products:
ITEM: 1X Thundercats The Complete Animated Series On DVD USD$ 63.99
Shipping: USD$ 19.19
Price: USD$ 83.18
If for any reason your shipping information is incorrect, please contact us immediately so that we can resolve the issue. orders@DVDDonkey.com
At DVDDonkey, we are comitted to providing our clients with the highest level of customer service.
Please do not hesitate to contact us with any questions or comments.
Toll-Free - 1-877-7-TV-SHOW or email us at orders@DVDDonkey.com
Email #2 Dated 1-11-2008
Dear cindy,
Your Credit Card has been successfully processed . We will now be fulfilling your order and getting ready to ship your order right to you. Please note that you will shortly be receiving a follow up email confirming the shipment of your order along with a tracking number that will allow you to view your package's status online.
Order Info
Order #: 198462
Order Date: 2008-01-11 09:06:26
Products:
ITEM: 1X Thundercats The Complete Animated Series On DVD USD$ 63.99
Shipping: USD$ 19.19
Price: USD$ 83.18
* all credit card charges will appear as DVD HITS on your creditcard statement
AT THIS POINT THE MONEY WAS TAKEN FROM OUR ACCOUNT!
Email # 3 Dated 1-14-2008
Dear cindy,
Your order is in back order, it is in our top priority to ship it to you, we will keep you updated on the status of your order, if you do not wish to wait any to this please reply to this email and we will refund you right away, you can also call our customer service line.
Order Info
Order #: 198462
Order Date: 2008-01-11 09:06:26
Products Backordered: Thundercats The Complete Animated Series On DVD,
At DVDDonkey, we are comitted to providing our clients with the highest level of customer service.
Please do not hesitate to contact us with any questions or comments.
Toll-Free - 1-877-7-TV-SHOW or email us at orders@DVDDonkey.com
At this point I attempted at minimum 25 email demanding my money back, attempted several phone calls and the live messenger thing is a joke!
After all this we received 3 more emails from these jerks.
Email #4 Dated 2-13-2008
Dear cindy,
Your order is currently in back order, it is our top priority to ship it to you as fast as possible. We will keep you updated on the status of your order, however, if you do not wish to wait any longer please click the link below in order to request a refund and cancel your order, you can also reply to this email or call our customer service line.
Cancel and Refund My Order
Order Info
Order #: 198462
Order Date: 2008-01-11 09:06:26
Products Backordered: Thundercats The Complete Animated Series On DVD,
At DVDDonkey, we are comitted to providing our clients with the highest level of customer service.
Please do not hesitate to contact us with any questions or comments.
Toll-Free - 1-213-725-5232 or email us at orders@TVDVDWorld.tv
Email #5 Dated 2-13-08
Dear cindy,
Your order is currently in backorder and your credit card has NOT yet been charged. We expect the product to be available in the next 5-7 business days. It is our top priority to ship it out to you as fast as possible. We will keep you updated on the status of your order, however, if you do not wish to wait any longer please click the link below in order to cancel your order. If you choose to continue with this order, we will charge your credit ONLY when the item is in stock and it will than be shipped out immediately. You can also reply to this email or call our customer service line for further information.
Cancel and Refund My Order
Order Info
Order #: 198462
Order Date: 2008-01-11 09:06:26
Products Backordered: Thundercats The Complete Animated Series On DVD,
At DVDDonkey, we are comitted to providing our clients with the highest level of customer service.
Please do not hesitate to contact us with any questions or comments.
Toll-Free - 1-213-725-5232 or email us at orders@TVDVDWorld.tv
That is the one that really pissed me off as they lied saying they had not charged our card but they did charge our card on the 11 of Jan 08
And Finally email #6 also dated 2-13-08
Dear cindy,
Your order is currently in backorder and your credit card has NOT yet been charged. We expect the product to be available in the next 5-7 business days. It is our top priority to ship it out to you as fast as possible. We will keep you updated on the status of your order, however, if you do not wish to wait any longer please click the link below in order to cancel your order. If you choose to continue with this order, we will charge your credit ONLY when the item is in stock and it will than be shipped out immediately. You can also reply to this email or call our customer service line for further information.
Cancel and Refund My Order
Order Info
Order #: 198462
Order Date: 2008-01-11 09:06:26
Products Backordered: Thundercats The Complete Animated Series On DVD,
At DVDDonkey, we are comitted to providing our clients with the highest level of customer service.
Please do not hesitate to contact us with any questions or comments.
Toll-Free - 1-213-725-5232 or email us at orders@TVDVDWorld.tv
Still in the fight!
I hope we can all stop these scammers!
Problems with DVDdonkey.com
See this page for a long list of reports starting on 12th December 2007 and continuing to the present day: http://www.andybrain.com/qna/2008/01/19/scam-alert-problems-with-dvddonkeycom/
Please note that some of these reports relate to other sites than DVDdonkey.com.
Best regards,
Søren Ekelund
janeskudderme@hotmail.co.uk
purchased a box set from this joke of a company....same emails as the person above!
i never got responses from them as to where my box set was and after about the 10th email i said i would take actions further if need be!
i got an almost instant reply from the company using a different email address (orders@tvaddicts.tv) telling me that it had been shipped and then gave me a shipping number!
i thought they might be busy as most people are around december! checked the shipping number didnt work....thought it might not be in the system yet give it a couple days still didnt work!
emailed them again they said sorry didnt know what was wrong gave me another shipping number (but was still the same number [CX212033655CA] using canada post) still didnt work with no suprise!
havent heard anything back from them cant get my money back and still no box set so i have been robbed of $128!
if anyone knows of someone about to use them strongly advise against it and try and get this blog in a high listing in google with a title saying DO NOT USE DVD DONKEY!!!
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